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Notifications

How to find and view notifications

The Notifications button is the bell icon next to your username at the top left of your screen. If you have unread notifications, you'll see a red badge showing the number of notifications instead of the bell icon.

Clicking the Notifications button gives you a preview of the 10 most recent notifications. From this pop-out, you can click a specific notification or select See all notifications to go directly to the Notifications page.


Active Notifications

Within the Notifications page, you'll find a detailed list of the notifications you've received, including Type, Time, and Sender. Click a notification name to review and triage it. Notifications that haven't been viewed appear in bold text.


Archived Notifications

Keep things organized by archiving notifications you've already addressed. Click the 3-dot menu to the right of a notification to archive it; archived notifications move to the Archived tab. The same 3-dot menu lets you unarchive.

Use the vertical 3-dot menu to export either the Active or Archived notifications list as a CSV. A historical record of the latest 200 notifications is retained for improved traceability and reference.


Notification Settings

Choose which notifications you receive and how they're delivered from Settings > Workspace > Notifications. Each event can be toggled independently per delivery channel — In-App, Email, Realtime Client, and Slack (with a DM option and a channel selector). Toggling a category row turns all of its events on or off for that channel at once. Events are grouped into five categories:

General

  • @Mentions
    Triggered when a user is mentioned using @ in comments or chats. Recipients: Mentioned user.

  • Saved View Updated
    Triggered when an entity matches saved view criteria. Recipients: Saved view subscribers.

  • Workflow
    Triggered by a workflow Send Notification action. Recipients: Workflow recipients.

Runs / Procedures

  • Role/User Required for Review
    Triggered when a procedure enters review. Recipients: Assigned reviewers.

  • Automated Procedure Paused
    Triggered when an automated procedure is paused. Recipients: Automation operator.

  • Procedure Import Completed
    Triggered when an AI procedure import completes. Recipients: Import initiator.

  • Comment Resolved
    Triggered when a comment or redline is resolved. Recipients: Comment author.

  • Suggested Edit
    Triggered when someone suggests a redline or blueline edit during a run. Recipients: Procedure reviewers.

  • Procedure Review Comment
    Triggered when someone comments on a procedure in review. Recipients: Procedure reviewers.

  • Role/User Required for Step Signoff
    Triggered when a step requires signoff. Recipients: Step operators.

Builds

  • Tool
    Triggered when tool maintenance is approaching or overdue. Recipients: Tool subscribers.

  • Work Order Assignee
    Triggered when a user is assigned to a work order. Recipients: Assigned user.

  • Role/User Required for Part Review
    Triggered when a part revision enters review. Recipients: Assigned reviewers.

  • Parts
    Triggered when an issue is associated with a part or a bulk update is completed. Recipients: Part subscribers.

Issues

  • Issue Assignee
    Triggered when a user is assigned to an issue. Recipients: Assigned user.

  • Issue Collaborator
    Triggered when a user is added as a collaborator on an issue. Recipients: Collaborator.

  • Issue Updated
    Triggered when an issue is updated. Recipients: Issue assignees and collaborators.

Other

  • Operation Assignee
    Triggered when a user is assigned to an operation. Recipients: Assigned user.


Saved View Notifications

Saved Views let you create personalized or shared views across modules like Work Orders, Inventory, Parts, Tools, Shipments, Issues, and Purchase Orders. You can subscribe to notifications on these views to stay informed when new items appear that match your criteria — making it easy to monitor changes without constantly checking each module.

Enable Notification Delivery

Saved View notifications must be enabled in your notification settings to be delivered. In Settings > Workspace > Notifications, locate the Saved View Updated event (under General) and choose your delivery channels. If notifications are disabled, you can still use Saved Views, but you won't receive alerts when the view updates.

Create a Saved View

Navigate to a supported module and apply any filters or search terms you want to track — for example: customer, project, status, priority, or tags.

Once your view reflects the data you want to monitor, open the Saved Views dropdown and save it. When saving, choose whether the view is for personal use or published to the team; team views can be reused by others as shared monitoring points across the workspace.

The people icon indicates views published to the team; views you create without publishing are listed for you only. Edit an existing view by hovering over it in the Saved Views dropdown and selecting the pencil icon.

You can only edit views that you created.

Subscribe to a Saved View

After saving a view, subscribe to notifications directly from the Saved Views dropdown. Hovering over a view reveals a bell icon, which lets you subscribe or unsubscribe at any time. Subscribing ensures you're notified whenever items are added to or removed from the view.

Receiving Notifications

When a new item is added to a Saved View — such as a new work order, inventory item, or issue — all subscribed users receive a notification. Notifications appear in the notification center and may also be sent by email, depending on what's configured in the global settings.

Each notification clearly identifies which item was added and the Saved View that triggered the alert.

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